Return and Refund Policy

Dear Valued Customer,

Thank you for choosing Koaty.in for your technology needs. We strive to provide you with high-quality products and excellent customer service. Please take a moment to familiarize yourself with our Return and Refund Policy to ensure a smooth and satisfactory shopping experience.

1. Returns:

a. Eligibility:

• Products must be in their original condition, unused, and in the original packaging.
• Returns should be initiated within 7 days from the date of delivery.

b. Non-Returnable Items:

• Products marked as “non-returnable” on the product page.
• Any product that has been tampered with, damaged, or altered.

c. Return Process:

• To initiate a return, please contact our customer support team at [contactus@koaty.in] with your order number and a brief description of the issue.
• Our team will guide you through the return process, providing you with a return authorization if applicable.

d. Return Shipping:

• Customers are responsible for return shipping costs unless the return is due to a Koaty error.
• We recommend using a trackable shipping method to ensure the safe return of your product.

2. Refunds:

a. Refund Process:

• Refunds will be processed within 5 business days upon receiving the returned product.
• The refund will be issued to the original payment method used during the purchase.

b. Partial Refunds:

• In certain cases, a partial refund may be issued for products with noticeable signs of use or that are not in their original condition.

c. Non-Refundable Items:

• Shipping charges are non-refundable, except in cases where Koaty is at fault.

3. Warranty:

a. Manufacturer’s Warranty:

• Some products may come with a manufacturer’s warranty. Please refer to the product documentation for warranty details.

b. Koaty Warranty:

• Koaty offers a limited warranty on certain products. For more information, please visit our Warranty page on the website.

4. Contact Us:

If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact our customer support team at [contactus@koaty.in].

Thank you for choosing Koaty.in. We appreciate your business and look forward to serving you with exceptional technology products.

Sincerely,

Koaty Customer Support Team