Thank you for choosing Koaty.in for your technology needs. We strive to provide you with high-quality products and excellent customer service. Please take a moment to familiarize yourself with our Return and Refund Policy to ensure a smooth and satisfactory shopping experience.
1. Returns:
a. Eligibility:
Products must be in their original condition, unused, and in the original packaging.
Returns should be initiated within 7 days from the date of delivery.
b. Non-Returnable Items:
Products marked as “non-returnable” on the product page.
Any product that has been tampered with, damaged, or altered.
c. Return Process:
To initiate a return, please contact our customer support team at [contactus@koaty.in] with your order number and a brief description of the issue.
Our team will guide you through the return process, providing you with a return authorization if applicable.
d. Return Shipping:
Customers are responsible for return shipping costs unless the return is due to a Koaty error.
We recommend using a trackable shipping method to ensure the safe return of your product.
2. Refunds:
a. Refund Process:
Refunds will be processed within 5 business days upon receiving the returned product.
The refund will be issued to the original payment method used during the purchase.
b. Partial Refunds:
In certain cases, a partial refund may be issued for products with noticeable signs of use or that are not in their original condition.
c. Non-Refundable Items:
Shipping charges are non-refundable, except in cases where Koaty is at fault.
3. Warranty:
a. Manufacturer’s Warranty:
Some products may come with a manufacturer’s warranty. Please refer to the product documentation for warranty details.
b. Koaty Warranty:
Koaty offers a limited warranty on certain products. For more information, please visit our Warranty page on the website.
4. Contact Us:
If you have any questions or concerns regarding our Return and Refund Policy, please don’t hesitate to contact our customer support team at [contactus@koaty.in].
Thank you for choosing Koaty.in. We appreciate your business and look forward to serving you with exceptional technology products.
